NOTE Check out the bottom of this post for some updates to possible solutions, including how to fix this problem under OS X 10.7 Lion
I fired up Photoshop today and was greeted by this message:
Same thing when I started Flash. Awesome… Keep in mind my Mac has been on for days and hasn’t had any other problems. I really hadn’t done anything strange to break something. And I’m sure I’d used an Adobe product yesterday.
Rebooting, of course, didn’t fix anything.
Looking for help on Adobe’s forum didn’t help.
But Google did.
I found a page that basically explained how to hack around Adobe’s activation. I didn’t need to go that far, since I actually have a legal license. But part of the “how to steal CS4” post did help. All I had to do was get Adobe’s Licensing Repair tool here.
I ran that and it worked immediately. No reboot needed. I’m thinking I got lucky.
I just noticed that this process dumped a folder named
AdobeLicensingFilesBackup into my Home folder. So, be aware of that.
Update: Saturday, August 1, 2009
I see that this simply isn’t working for some people, but it looks like it still works for others. I don’t have an explanation for this. All I know is that it worked for me so I thought I’d share it with the world.
I know that a fair number of people are landing on this page every day and would love to hear from those who it does work for, so I know that this tip is still useful.
Update: Monday, August 31, 2009 - Try deleting the
FLEXnet Publisher folder
One of the replies below, from Simon, pointed out that you might need to delete the following folder for things to work again:
That’s worked for a few people out there, so give it a shot before you throw in the towel.
Update: Wednesday, September 9, 2009
From Rob B. in the comments below:
The Flexnet Publisher folder must be deleted. Not JUST the flexnet folder inside. ALONG WITH THIS the Adobe PCD.cache file must be deleted also. It is located in library/application support/adobe/adobe PCD/ cache/ cache.db
Update: Monday, May 16, 2011 - Works with CS5 and CS5.5, too
Based on some comments below, this fix works for CS5 and the newly released CS5.5 as well.
Update: Friday, October 7, 2011 - The Lion Fix
In the comments, codeman38 was the first to explain how to run the License Recovery app under Lion:
- Mount the .dmg for the license recovery app.
- Open Terminal.
- Run the following two commands: